ybet99 Privacy Policy
We are committed to protecting your personal information. This policy explains in detail how ybet99 collects, stores and uses your data across every aspect of our service.
Our Commitment to Your Privacy
ybet99 takes seriously our responsibility to protect every piece of information you entrust to us.
Comprehensive Data Protection
All personal data you provide is protected using 256-bit SSL encryption technology, keeping your information secure at all times.
Never Sold to Third Parties
ybet99 never sells, transfers or discloses your personal information to any third party without your prior consent.
Full Account Control
You have the right to access, correct or request deletion of your personal information at any time through our support channels.
Financial Transaction Security
Every deposit and withdrawal via Touch 'n Go, DuitNow, FPX, ShopeePay and cryptocurrency is processed in a secure and controlled environment.
Cookie Use Transparency
We use cookies only for improving the user experience and internal analytics. Our cookie usage policy is explained clearly and transparently.
24/7 Privacy Support
Our support team is available 24/7 via live chat and email in Malay and English to answer any questions about your data privacy.
This Privacy Policy explains how ybet99 ("we", "our platform") collects, uses, stores and protects your personal information when you use the ybet99 website and services. By registering an account or using our services, you are considered to have read and fully understood this policy.
This policy applies to all users of the ybet99 platform, including those registering a new account, active users, and individuals who simply browse our website. ybet99 services are restricted to individuals aged 21 and above only.
Information We Collect
ybet99 collects various types of personal information to ensure our services run smoothly, securely and in compliance with international licensing requirements. The information we collect falls into several main categories:
Account Registration Information
- Full name as per identity card (MyKad) or passport
- Date of birth for age verification (must be 21 years or older)
- Active mobile phone number
- Valid email address
- Username and password set by you
- Current residential address
Financial and Transaction Information
- E-wallet account details (Touch 'n Go eWallet, ShopeePay, DuitNow)
- Online banking account details (FPX) used for deposits and withdrawals
- Cryptocurrency wallet addresses (USDT, BTC, ETH) that have been registered
- Deposit and withdrawal history records including transaction amounts and dates
Platform Usage Information
- Your device IP address and browser information
- Game records, bets and account activity
- Login session times and duration
- Navigation and interaction data on our website
Identity Verification Information
As a platform operating under international licensing, ybet99 may require identity verification documents such as MyKad, passport or other supporting documents to meet compliance and anti-money laundering (AML) requirements. These documents are stored securely and accessed only by authorised staff.
Purpose of Data Collection
Every piece of information we collect has a clear and specific purpose. ybet99 does not collect data beyond what is needed to provide quality services to our users.
- Processing account registration and user identity verification
- Facilitating deposit transactions with a minimum of RM30 and withdrawals with a minimum of RM100 securely
- Ensuring withdrawals are processed consistently within 10–45 minutes
- Providing effective 24/7 customer support via live chat and email
- Processing bonuses, including the 120% first deposit welcome bonus
- Detecting and preventing fraud, money laundering and the use of multiple accounts
- Complying with legal requirements and international licensing regulations
- Sending notifications related to accounts, promotions and service updates
- Improving the user experience based on platform usage patterns
ybet99 will not use your information for third-party marketing purposes or sell it to any external company without your explicit consent. You may opt out of receiving marketing communications from us at any time.
Data Storage and Security
The security of your personal information is ybet99's top priority. We implement multiple layers of technical and organisational security to protect your data from unauthorised access, loss, misuse or disclosure.
The security measures we apply include data encryption using SSL/TLS protocols during transmission, strict access controls for internal staff, a 24/7 security monitoring system, and regular security audits by independent parties. All user passwords are stored in a hashed form that cannot be decrypted.
Your personal information is stored on servers protected by commercial-grade firewalls and intrusion detection systems. We retain your data only for as long as it is needed for the purposes stated in this policy or as required by applicable law.
In the event of any data security breach affecting your personal information, ybet99 is committed to notifying affected users within a reasonable timeframe and taking immediate remedial action.
Information Sharing
ybet99 greatly respects the confidentiality of your information. In general, we do not share users' personal information with external parties except in certain circumstances as stated below:
Payment Service Providers
To process financial transactions, the required information will be shared with payment gateway providers such as the FPX network, Touch 'n Go eWallet, DuitNow, ShopeePay and cryptocurrency platforms. This sharing is limited strictly to the data needed to carry out the relevant transaction.
Legal Requirements and Authorities
ybet99 may be required to disclose user information to relevant authorities when mandated by a court order, legal proceedings, or official instructions from a regulatory authority. In such cases, we will notify users if permitted by law.
Technical Service Providers
Third parties providing technical services such as cloud infrastructure, analytics and security support may have limited access to user data, subject to strict non-disclosure agreements (NDA) and solely for the purpose of platform operations.
ybet99 has never and will never sell users' personal information to advertisers, data brokers or any third party for commercial purposes. This commitment is the foundation of the trust we build with our user community.
Cookie Use
The ybet99 website uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you browse our website.
Types of Cookies We Use
- Essential Cookies: Required for basic website functions such as login sessions and account security. These cookies cannot be disabled.
- Performance Cookies: Collect anonymous information about how users interact with our website for improvement purposes.
- Functional Cookies: Store user preferences such as language and display settings for a better experience.
You can manage or disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of our platform.
Your Rights as a User
As a ybet99 user, you have clear rights regarding your personal information. We fully respect and facilitate the exercise of these rights:
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You may request that we correct any personal information that is inaccurate or incomplete.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing or analytics purposes.
Right to Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
Right to Restriction
You may request that we restrict the processing of your data in certain circumstances permitted by this policy.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe and provide a clear response.
Third Parties and Website Links
The ybet99 platform may contain links or references to third-party services such as game providers, payment platforms and technology partners. The ybet99 Privacy Policy applies to our platform only and does not cover the privacy practices of any third party.
ybet99 is not responsible for the privacy policies or content of third-party websites. We encourage users to read carefully the privacy policy of any other platform before providing their personal information to them.
All game and software providers integrated with the ybet99 platform are bound by strict confidentiality agreements and are only permitted to use user data for technical purposes directly related to the delivery of gaming services.
Changes to the Privacy Policy
ybet99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices, legal requirements, or technological developments. All changes will take effect immediately upon being published on our website.
Users will be notified of material changes to this policy via in-account notifications or email to the registered address. Continued use of the ybet99 platform after changes are published will be considered acceptance of the updated terms.
We recommend that users review this Privacy Policy periodically. The effective date at the top of this page indicates when the policy was last updated.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the ybet99 support team through the following channels:
- 24/7 live chat within your ybet99 account — real-time responses in Malay and English
- Email: [email protected] — replies provided by our team
Our privacy team will take every enquiry seriously and provide a comprehensive response. We are committed to resolving any data privacy issues carefully and professionally.
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